Read this before
you sign.

Akyma Flooring, registered with the National Construction Authority in building works at class NCA-6. The registration number prints on every quote we issue, it is public, and we would rather you looked it up than took our word for it.

Your contract with us is made of three things: the written quote we issue, these terms, and your acceptance of both. Where the quote and these terms disagree, the quote wins; it was written about your floor, and this was not.

A quote is a fixed price for a named system over a measured area, and it holds for thirty days from its date. After that we will usually honour it anyway, but resin is imported and priced in dollars, so we are not promising to.

Every quote states the system, the area in square metres, the preparation, the number of coats and what is excluded. VAT is shown separately at the prevailing rate. Anything not written on it is not in the price.

Nothing is finally specified or priced until the slab is read. Three in-situ relative humidity probes go in at 40 % of slab depth and stay there 72 hours. Above 75 % RH we specify a moisture-tolerant primer or we do not coat, and that decision is ours to make rather than yours to overrule.

If the survey turns up something the quote did not price (a screed nobody knew was under the tiles, a slab carrying more water than it looked like), you get a revised quote in writing before anyone starts. You are free to walk away at that point owing nothing, because the survey is free either way.

We reserve the right to decline any of the following, and we have declined all of them before: a slab under 28 days old; a slab reading above 75 % RH that cannot take a moisture-tolerant primer; asphalt, bitumen or anything laid over it; a floor with rising damp from a failed or absent damp-proof membrane; and somebody else’s coating that cannot be mechanically removed back to sound concrete.

This is not us being difficult. Every one of those is a floor that fails inside two years no matter how good the resin is, and a failure carrying our name on it costs us more than the job was worth.

Fifty per cent on acceptance, fifty per cent within seven days of handover. The deposit is what books the date and buys the resin; material is ordered to your floor, in your colour, and cannot be sent back once it is tinted.

Above 300 m² it runs in three: forty per cent on acceptance, forty on completion of the pour, twenty within seven days of handover. Payment is by bank transfer or M-Pesa to the account printed on the invoice and nowhere else. Overdue balances carry interest at two per cent per month.

On acceptance

Fifty per cent. Books the date, buys the material.

On handover

The balance, within seven days of the walk-round.

Over 300 m²

Forty on acceptance, forty on the pour, twenty on handover.

Late

Two per cent per month on anything outstanding.

Lead time is normally two to three weeks from acceptance. The start date is confirmed in writing and we keep it unless the slab or the weather says otherwise.

Resin is laid to a temperature and humidity window. If the day falls outside it, the pour moves. Coating a slab in the wrong conditions produces a floor that looks finished and fails in a year. Neither of us is liable to the other for a move forced by the slab, the weather or an access problem on site; we tell you as early as we know, and we go back on as soon as the conditions hold.

Four things have to be true before the grinder comes off the truck: the slab is clear, there is one 13 A socket and a tap within a hose run, internal doors are shut on Day 01, and cars, pets and children are off the slab for the duration. None of them cost anything.

If the crew arrives and the floor is not clear, or there is no power, the day is lost and it is chargeable at our day rate; we have turned away other work to be there. Say at the survey if power is a problem and a generator goes on the quote instead of onto the day.

Anything outside the quoted scope is priced in writing and agreed before it is done. Extra area, a different system, a colour change after the resin is tinted, repairs uncovered by the grind: all of it gets a number first.

Nobody on our crew can agree a variation on the slab, and a verbal instruction is not a variation. That rule protects you more than it protects us: it is what stops a job growing by a corner at a time and arriving as an invoice nobody recognises.

Handover is a walk-round of the finished floor, the care notes, and the warranty in writing. It happens on the last day, with you on the slab.

From the moment the topcoat goes down: foot traffic at 24 hours, furniture and racking at 48, vehicles at 72, full chemical cure at seven days. These are the real figures rather than the optimistic ones. A floor loaded before its hour is a floor you have damaged, and the warranty does not cover that area afterwards.

24 hours

Foot traffic. Shoes, a broom, nothing dragged.

48 hours

Furniture and shelving. Lift it in, do not slide it.

72 hours

Vehicles. Turn the wheel rolling, not stopped.

7 days

Full chemical cure. Spills, solvents and rubber mats from here.

Five years on adhesion and delamination: the coating lifting off your slab. That is the failure that is ours to own, because it is decided by the survey and the grind, and both of those are our work.

Not covered: wear, impact, chemical attack outside the schedule we specified, and anything following work done by somebody else after handover. It is voided by recoating with another product, and by loading the floor before the cure clock allows it. Call the number you called the first time and a warranty defect is looked at inside a working week and put right at our cost.

Cosmetic snags (a mark at an edge, a missed line of grit at a threshold) are raised within fourteen days of handover and put right at no charge. Walk the floor properly on the day rather than a fortnight later; that is what the walk-round is for.

Anything structural is not a snag and is not on a fourteen-day clock. Adhesion and delamination are the warranty in clause 10, and they run for five years whether or not you said anything at handover.

We coat slabs, we do not build them. Structural movement, settlement cracks that open after we leave, rising damp through a failed or absent damp-proof membrane, and the condition of the concrete itself remain yours. Where the survey warned you of a risk in writing and you asked us to proceed anyway, the consequence of that risk is yours too.

We are not liable for loss of trade, lost production, or any other indirect or consequential loss, and our total liability under a contract is limited to what you paid us under it. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

We photograph what we lay, and some of it appears on this site. We ask you first, on the day, and no is a complete answer that changes nothing about the work, the price or the warranty.

Where a floor does appear here, the address never does. Say yes now and change your mind in two years, and it comes down when you ask.

Cancel before the material is ordered and your deposit comes back in full. The survey costs you nothing in either direction. Once resin has been ordered and tinted to your colour it cannot be returned, and the deposit is applied against it; anything left over after the material and any restocking is refunded.

We can cancel too, and we will if the survey condemns the slab, if site conditions are unsafe, or if a staged payment goes unpaid. If we cancel for anything other than your default, you get back everything you have paid that we have not already spent on your floor.

These terms and any contract made under them are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.

Before either of us goes near a court, we talk on the slab, with the survey and the specification in front of us, because nearly every dispute about a resin floor turns out to be a disagreement about what the concrete was doing before we arrived. Where that fails, the dispute goes to a single arbitrator agreed between us under the Arbitration Act 1995, and only then to court.